Shipping Methods

Orders are typically shipped via commercial freight carriers. Smaller orders may be shipped via UPS or FedEx at the discretion of the warehouse. Specific shipping methods cannot be requested.

Please note that all deliveries are curbside/tailgate delivery only. Delivery drivers are not responsible for bringing products inside your home, job site, or garage, nor are they responsible for removing packaging materials.

Delivery Scheduling

For freight shipments, the carrier may contact you before delivery to schedule an appointment; however, advance notice is not guaranteed.

If a delivery attempt is made and no one is available to receive the shipment, the carrier will contact you to arrange a new delivery date. Customers must schedule delivery within three (3) days of the carrier’s initial contact.

It is the customer’s responsibility to be available during the carrier’s delivery window.

For UPS or FedEx shipments, delivery appointments are not available. Carriers will follow their standard delivery procedures and may leave packages without a signature when permitted.

Curbside Delivery Requirements

Important: This is not an in-home delivery service.

At the time of delivery, customers must have adequate assistance available to unload cabinets from the delivery truck. Freight shipments are typically delivered on dock-height trucks, and unloading assistance may be required.

The driver will deliver the shipment to the rear of the truck or curbside location. Customers are responsible for moving products into the home, garage, or job site after inspection.

Multiple Warehouse Shipments

Some orders may be fulfilled from multiple warehouse locations. In such cases, additional shipping charges may apply and will be communicated before order fulfillment whenever possible.

Inspecting Your Order

Upon delivery, carefully inspect all cartons and packaging before signing the delivery receipt or bill of lading.

Please verify:

  • All items have been received.

  • Cartons are free from visible shipping damage.

  • Quantities match your order confirmation.

Any shortages, missing items, or visible damage must be:

  1. Reported to the delivery driver immediately.

  2. Noted on the delivery receipt or bill of lading before signing.

  3. Reported to Ankee Cabinet within 24 hours.

Failure to document visible damage or shortages at delivery may result in the claim being denied by the carrier.

Missing Items

If any items are missing at delivery:

  • Note the shortage on the bill of lading.

  • Notify the delivery driver before signing.

  • Contact our customer service team immediately at 407-505-0375.

  • Email details and supporting photos (if applicable) to hello@ankeecabinet.com.

Damaged Shipments

If you discover visible damage during delivery:

  • Note all damage on the bill of lading before signing.

  • Take clear photographs of the damaged packaging and products.

  • Submit a claim through our Damage & Warranty Claim Form.

  • Contact our customer support team immediately.

Detailed photographs and documentation are required for all damage claims.

Concealed Damage & Warranty Claims

Occasionally, damage may not be visible until products are unpacked.

Customers should inspect and begin assembly of cabinets within five (5) days of delivery.

Any concealed damage, manufacturing defects, or warranty concerns must be reported within this inspection period using our Damage & Warranty Claim Form.

Claims submitted after the inspection period may not qualify for replacement coverage.

Replacement Parts & Claim Approval

Approved claims may qualify for replacement parts or products based on the nature of the issue and manufacturer guidelines.

Claims that cannot be verified or do not meet carrier or warranty requirements may be denied.

If a claim is denied, replacement parts, products, and shipping costs may be the responsibility of the customer.

Need Assistance?

Our customer support team is here to help.

Phone: 407-505-0375
Email: hello@ankeecabinet.com

Ankee Cabinet reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice.